KINGSTON, Jamaica, Feb. 12, 2025: — ECNETNews is proud to report that a significant leadership change has taken place at a leading global business process outsourcing (BPO) company. Industry veteran Phil Taylor has been appointed as Senior Vice President and Country Manager for Jamaica. Taylor, who has over 20 years of experience in the contact center industry, will oversee operations and drive strategic initiatives within the region.
Having joined the company two years ago as Vice President of Operations, Taylor has established a well-earned reputation for his people-first leadership approach and dedication to excellence. His previous roles at leading companies have prepared him for this significant position, where he will report directly to the Executive Vice President of Global Operations.
In his new capacity, Taylor is expected to foster employee development, enhance operational efficiency, and build strategic partnerships, all while ensuring exceptional results for both the company and its esteemed clients.
“I am honored and excited to take on this role in Jamaica,” Taylor stated. “I am proud to be part of an organization that prioritizes its people and is dedicated to delivering world-class service and innovation to its clients.”
Beyond his professional responsibilities, Taylor is known for his commitment to family and his interests in sports, travel, and music, where he has performed at notable events.
This transformative leadership move underscores the company’s commitment to enhancing its presence in Jamaica and driving growth in the region’s dynamic BPO landscape.
