Telecommunication Companies in Nigeria Begin Final Phase of SIM Disconnection Linked to National Identification Numbers
Telecommunication companies in Nigeria have initiated the final phase of disconnecting SIM cards (Subscriber Identity Module numbers) that are not linked to National Identification Numbers (NIN). This critical development has been confirmed by senior officials from the telecom sector, although they were not authorized to speak publicly on the matter.
Originally slated for April 15, 2024, the disconnection deadline was extended to July 31, 2024, by the Nigeria Communications Commission (NCC) due to subscriber challenges and requests for more time. An official noted that this situation impacts the entire industry, and the Association of Licensed Telecom Operators of Nigeria is set to issue a statement addressing the situation.
The directive from the NCC underscores the importance of linking SIM cards with NINs, as subscribers are being urged to take immediate action. The official emphasized, “Subscribers are our customers; we cannot start disconnecting people’s lines,” urging those affected to link their lines to prevent service interruptions.
However, many users have expressed frustrations on social media, reporting their SIM cards were blocked even after linking their NINs. Numerous complaints detail discrepancies with blocked lines, with users demanding clarity and accountability regarding the process.
Concerns have heightened as users, including those who have confirmed their NIN linkage, are reporting service disruptions, with some alleging systemic issues within the telecom operators. The situation has raised questions about the timing of the disconnections amid rising public discontent.
The NCC’s order for telecom operators to bar SIM cards not linked to NINs aligns with a policy enacted in 2020, aimed at combating security challenges including terrorism and banditry. This ongoing final phase specifically targets subscribers that hold multiple SIM cards linked to a single phone line.
The disconnection process, which began in February 2024, has been implemented in three phases, with the initial phase resulting in the blocking of approximately 40 million unlinked lines. Telecom operators have cited delays from the National Identity Management Commission (NIMC) in verifying customer information as a significant issue that could affect active users who have complied but remain unverified.
The Chairman of the Association of Licensed Telecom Operators of Nigeria revealed that concerns regarding the slow verification process have been communicated to the NCC, which is expected to respond in due course.
As part of a broader initiative, the Federal Government’s NIN-SIM harmonization exercise requires all subscribers to validate their NIN information against their SIM registration records. The industry is currently facing heightened scrutiny over verification delays, putting millions of subscribers at risk of disconnection.
In the backdrop of these developments, telecom operators have initiated an industry-wide audit of their billing systems to enhance transparency and address increasing customer complaints surrounding data usage and service quality.
Stay updated with ECNETNews for continuous coverage on this evolving issue in the Nigerian telecommunications sector.
