NOIDA, India – ECNETNews reports that HCLTech has entered into a significant strategic partnership with Western Union to foster innovation and transformation in the financial services sector.
This partnership positions HCLTech as Western Union’s largest preferred partner, focusing on the following collaborative efforts:
- Transition to a platform operating model: HCLTech’s AI-powered solutions, including FENIXAI and AI Force, will enable Western Union to expedite its shift toward a platform-centric operating model, enhancing agility and scalability across its operations.
- Accelerate platform and channel transformation: By utilizing HCLTech’s advanced digital, cloud, and AI technologies, Western Union aims to improve its platform and channel capabilities, ensuring seamless and innovative customer experiences while supporting data-driven decision-making and infrastructure resilience.
- Leverage expertise in digital engineering: HCLTech’s strong background in digital engineering will aid Western Union in reimagining its technology landscape, implementing full-stack observability and automation while enhancing efficiency through AI-driven methods.
- Expand technology footprint in India: A state-of-the-art technology center will be established in Hyderabad, further strengthening Western Union’s global tech capabilities and fostering innovation and talent development.
Devin McGranahan, president and CEO of Western Union, stated:
“Our collaboration with HCLTech showcases our shared vision of delivering superior value to customers. HCLTech’s expertise will be pivotal in making world-class financial services accessible worldwide.”
C Vijayakumar, CEO and managing director of HCLTech, remarked:
“This partnership highlights our dedication to empowering fintech companies through transformative digital engineering and delivering significant value to stakeholders. We are committed to supporting Western Union’s growth with innovative solutions that yield real business outcomes.”
This strategic alignment between HCLTech and Western Union underscores a mutual vision for progress and lasting impact in the financial services landscape.
