The Taco Bell mobile app is set to play a crucial role in revolutionizing your drive-thru experience.
Parent company Yum! Brands has announced plans to introduce an AI chatbot for ordering at 500 locations of Taco Bell, Pizza Hut, and KFC by the second quarter of 2025. This innovative technology, developed in collaboration with Nvidia, promises to offer a more natural and seamless ordering process by utilizing a conversational chatbot that adapts to human speech patterns.
While the specifics of this new technology remain to be seen, it signifies a strong movement within the fast-food industry towards AI-driven solutions for customer service. Many chain restaurants are increasingly turning to artificial intelligence to enhance customer interactions.
Wendy’s has also committed to a similar initiative, while McDonald’s has dabbled in AI-supported ordering, although the results have been mixed. While human employees may occasionally misunderstand orders, the application of AI raises concerns about potential errors in ways that could be unexpected.
Fortunately, customers can opt to skip the AI chatbot by using the mobile app to place their orders ahead of time.
Topics
Artificial Intelligence
