ECNETNews reports that a groundbreaking AI assistant is being launched, merging advanced capabilities from Salesforce and Workday. This integration combines Salesforce’s Agentforce Platform and Einstein AI with Workday’s sophisticated platform, enabling the assistant to efficiently manage various employee service tasks. As a result, businesses can expect boosted productivity and reduced operational costs. The AI assistant will engage in natural language interactions, offering personalized support based on integrated HR and financial data from Workday alongside Salesforce CRM data.
The innovative AI employee service agent is designed to transition complex cases to human representatives seamlessly while maintaining essential historical context. This fusion of human intelligence and AI technology aims to enhance both employee experiences and operational efficiency across organizations.
Marc Benioff, Chair and CEO of Salesforce, expressed excitement about the collaboration, highlighting that “the AI opportunity for every company lies in augmenting their employees and delivering exceptional customer experiences.” Meanwhile, Carl Eschenbach, CEO of Workday, noted that “integrating our platforms, datasets, and powerful AI capabilities is empowering our customers to deliver unparalleled AI-powered employee experiences.”
This strategic partnership includes a shared data foundation that connects Workday’s financial and HR data with Salesforce’s CRM data, enabling customers to access and utilize information across both platforms without redundancy. Furthermore, Workday’s integration with Slack will be enhanced, facilitating collaboration around Workday records directly within the platform.
The AI assistant will provide employees with immediate support through natural language conversations, whether they are in Salesforce, Slack, or Workday. This contextual assistance will automate processes, streamlining tasks such as onboarding, self-service HR, and continuous development.
Sal Companieh, Chief Digital and Information Officer at Cushman & Wakefield, praised the partnership’s advantages, stating, “The ability to streamline workflows across our most utilized platforms—Workday and Salesforce—and deliver personalized AI-powered employee experiences will be transformative for our operations.”
Employers, too, will gain significant benefits from this collaboration. The integration of HR, financial, and operational data into advanced AI models from Salesforce and Workday will enhance workforce and financial planning, along with sales enablement efforts. R “Ray” Wang, CEO of Constellation Research, Inc., emphasized the importance of this integration, stating, “The shared data foundation between Workday and Salesforce will deliver AI capabilities poised to completely transform the employee experience.”
