vcita has announced a significant upgrade to its BizAI product, enhancing it with advanced agentic AI capabilities tailored specifically for small and medium-sized businesses (SMBs). The updated BizAI is designed to combine automation with essential human oversight, enabling businesses to streamline critical operations while retaining control over key processes.
The enhanced BizAI offers support for various crucial tasks, such as client communications, appointment scheduling, estimate generation, and data-driven insights. “With this upgrade, we’re bridging the gap between advanced AI and the realities faced by small businesses,” stated a company representative. “SMBs can benefit greatly from AI, saving time, uncovering valuable insights, and unlocking new revenue opportunities. However, it’s essential to protect their hard-earned reputations and client relationships. Our next-gen BizAI allows businesses to embrace AI at their own pace while maintaining control.”
The upgraded BizAI operates within a semi-automated framework, allowing SMBs to gradually adopt AI automation while ensuring full oversight of actions taken. The system initiates by identifying, preparing, and validating tasks before seeking user confirmation, facilitating a smooth integration of AI into everyday operations.
SMB users can leverage an intuitive interface to provide feedback, establish specific guidelines, and customize BizAI’s actions to meet their unique business needs. As users interact with the system, it continuously learns and adapts, delivering a personalized AI experience that evolves alongside user preferences.
The introduction of agentic AI capabilities marks a shift for BizAI, transforming it from a generative AI tool into a proactive assistant. Unlike conventional AI solutions that rely on user prompts, the upgraded BizAI autonomously identifies optimization opportunities and suggests tasks, ensuring a seamless workflow integration for SMBs. It operates within the existing management platform, delivering insights based on internal data, industry best practices, and benchmarks from a community of over 150,000 SMBs.
By embedding BizAI directly within the business management system, it ensures that automation enhances existing workflows rather than disrupting them. This alignment allows users to gain actionable insights from real-world data without adding complexity to their daily operations.
The upgraded BizAI with agentic AI capabilities is now available for SMBs using the platform. As a partner-first company, additional functionality is also being extended to partners through APIs, enabling the development of custom agentic AI solutions.
